Refund Policy
Last updated: January 2025
Free Plan
Our Free plan is available indefinitely at no cost and does not require payment details.
Paid Subscriptions
Paid subscriptions are billed in advance on a recurring basis. Payments are non-refundable once processed, but you can cancel at any time to prevent future charges. Your paid features remain available until the end of the billing period.
Refund Eligibility
We may grant a refund at our discretion in the event of billing errors, duplicate charges, or long-term service interruptions caused by us. Refund requests must be submitted within 30 days of the charge.
How to Request a Refund
Contact our support team at support@hprompts.com with the email subject "Refund Request" and include your account email, invoice number, and a brief description of the issue.
Non-Refundable Situations
- Change of mind after purchasing a subscription
- Unused features or remaining time in the billing cycle
- Issues caused by third-party tools outside our control
- Accounts suspended for violating the Terms of Service